Answers to your important questions – because trust matters.

🛒 Order

How can I place an order?

You can easily order via our website by selecting your desired product, personalizing it (if possible), and adding it to your shopping cart. Checkout is handled through a secure system.

Can I change or cancel my order afterwards?

If your order hasn't been produced yet, we'll gladly try to make changes. Please contact us as soon as possible by email, including your order number: info@crimpkings.de

I haven't received an order confirmation – what now?

Please check your spam folder. If you still can't find it, please contact us by email with your name and, if applicable, proof of payment.

What payment methods do you offer?

We offer the following secure payment options:

PayPal
Credit card (Visa, Mastercard, Amex)
Klarna
Apple Pay & Google Pay
eps

👕 Products

What material are your T-shirts and hoodies made of?

Our products are made primarily from high-quality, soft organic cotton or cotton blends. You can find the exact details on the respective product page.

How do the sizes run?

The sizes are usually true to size. For oversized or unisex products, we recommend checking the size chart on the product page.

How is the design printed, or what printing methods do you use?

We print the majority of our products using the modern DTF (Direct to Film) process – a flexible printing method in which the design is transferred directly onto the garment via a film. The print is durable, easy to care for, and suitable for many materials.

For products with transparent elements, we use high-quality digital printing (DTG) . This process allows for particularly fine details and smooth color gradients – for a comfortable feel and long-lasting quality, even after many washes.

How do I wash your products correctly?

Wash the garments inside out at a maximum of 30°C. Do not tumble dry. Please do not iron directly over the design – this will help keep your shirt looking beautiful for longer.

🔄 Returns & Exchanges

Can I return or exchange a product?

Yes – you have a 14-day right of withdrawal from the date you receive the goods. Please send us an email with your order number to info@crimpkings.de .

Important: Personalized products (e.g. with names or icons) are excluded from exchange or return – unless there is a production error.

What to do if goods are damaged?

Send us a photo and your order number to info@crimpkings.de . We will take care of a replacement as soon as possible.

How does the return process work?

Simply send us an email including your order number to info@crimpkings.de or use our contact form , and we'll explain the next steps. Please note that you are responsible for the return shipping costs.

📦 Shipping

How long does shipping take?

Germany: 2–3 working days
EU & International: 3–6 working days

(Excerpt, depending on destination and order volume)

How much are the shipping costs?

Shipping costs vary depending on the destination. You can find all the details here or directly on the respective product page.

How will my order be shipped?

We ship reliably and carbon-neutrally with DHL, including shipment tracking . You will receive a tracking number by email as soon as your package is on its way. Please check your spam folder.